Bank & Fintech Complaint Rankings

All 26 banks and fintechs tracked, ranked by how far this week's complaint volume sits above each company's own 8-week baseline — not raw complaint counts, which would just rank whoever has the most customers. A 3x spike is the story; being #1 in raw volume usually isn't. How this is calculated.

#	Company	Status	This week	Baseline avg/wk	Ratio
1	Fidelity National Information Services, Inc. (FNIS) fintech	△ Elevated	192	150.8	1.3x
2	NAVY FEDERAL CREDIT UNION credit union	△ Elevated	216	179.6	1.2x
3	ALLY FINANCIAL INC. fintech	● Near baseline	122	106.5	1.1x
4	UNITED SERVICES AUTOMOBILE ASSOCIATION bank	● Near baseline	73	64.1	1.1x
5	Early Warning Services, LLC fintech	● Near baseline	122	108.5	1.1x
6	CAPITAL ONE FINANCIAL CORPORATION bank	● Near baseline	769	701.1	1.1x
7	WELLS FARGO & COMPANY bank	● Near baseline	430	409.8	1.0x
8	Block, Inc. fintech	● Near baseline	334	319.6	1.0x
9	TRUIST FINANCIAL CORPORATION bank	● Near baseline	120	115.5	1.0x
10	SYNCHRONY FINANCIAL fintech	● Near baseline	300	296.8	1.0x
11	Chime Financial Inc fintech	● Near baseline	251	254.3	1.0x
12	JPMORGAN CHASE & CO. bank	● Near baseline	479	489.0	1.0x
13	BANK OF AMERICA, NATIONAL ASSOCIATION bank	● Near baseline	452	463.5	1.0x
14	AMERICAN EXPRESS COMPANY bank	● Near baseline	197	209.3	0.9x
15	U.S. BANCORP bank	● Near baseline	127	135.3	0.9x
16	Paypal Holdings, Inc fintech	● Near baseline	238	262.5	0.9x
17	PNC Bank N.A. bank	● Near baseline	72	80.0	0.9x
18	CITIBANK, N.A. bank	● Near baseline	393	457.0	0.9x
19	TD BANK US HOLDING COMPANY bank	● Near baseline	93	114.3	0.8x
20	BARCLAYS BANK DELAWARE bank	● Near baseline	83	102.9	0.8x
21	Bread Financial Holdings, Inc. fintech	● Near baseline	145	185.0	0.8x
22	GOLDMAN SACHS BANK USA bank	● Near baseline	88	114.3	0.8x
23	PENTAGON FEDERAL CREDIT UNION credit union	● Near baseline	12	16.3	0.7x
24	ALLIANT CREDIT UNION credit union	● Near baseline	3	4.5	0.7x
25	SUNCOAST CREDIT UNION credit union	● Near baseline	3	7.3	0.4x
26	STATE EMPLOYEES CREDIT UNION credit union	● Near baseline	0	6.3	0.0x

Credit bureaus, debt collectors, loan servicers, and consumer-report resellers are tracked separately, on the Categories page — see How it works for why. This week's window is lag-buffered by 14 days: the CFPB's index takes about two weeks to fully fill in, so "this week" always means the most recent complete week, not the last 14 calendar days.