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CAPITAL ONE FINANCIAL CORPORATION recorded 769 complaints this week, compared with an 8-week baseline average of 701.1 per week. This is 1.1x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Credit card (371), Credit reporting or other personal consumer reports (214), and Checking or savings account (89). It ranked 2 of 14 among banks by spike ratio, compared with an average spike ratio of 0.9 across all tracked banks this week.

Category average spike ratio this week (banks): 0.9x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-09 through 2026-08-25 (14-day lag buffer applied).

Top complaint products this week

• Credit card371
• Credit reporting or other personal consumer reports214
• Checking or savings account89
• Debt collection58
• Vehicle loan or lease27

Responsiveness & resolution this week

No resolution-outcome data for this week — check back after the next build.

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

What customers are saying

500 narratives, 2026-06-01 to 2026-06-30 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).

Where complaints go: product → issue → outcome

Last 90 days, 9,087 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response