Live from the CFPB Consumer Complaint Database

Which banks and fintechs are seeing complaint spikes?

Every number here is ranked by how far this week's complaint volume sits above each company's own 8-week baseline — not raw complaint counts, which would just crown whoever has the most customers. A 3x spike is the story; being #1 in raw volume usually isn't.

View the full leaderboard How this is calculated

Companies tracked

Flagged elevated or worse this week

5,314

Complaints this week, banks & fintechs

Company categories, incl. credit bureaus & servicers

This week's biggest mover

△ Elevated

Fidelity National Information Services, Inc. (FNIS)

fintech

192 complaints this week vs. an 150.8/week baseline, led by Credit reporting or other personal consumer reports (181).

Full company page →

1.3x

baseline

Top of the leaderboard

See all 26 banks & fintechs →

#	Company	Status	This week	Ratio
1	Fidelity National Information Services, Inc. (FNIS) fintech	△ Elevated	192	1.3x
2	NAVY FEDERAL CREDIT UNION credit union	△ Elevated	216	1.2x
3	ALLY FINANCIAL INC. fintech	● Near baseline	122	1.1x
4	UNITED SERVICES AUTOMOBILE ASSOCIATION bank	● Near baseline	73	1.1x
5	Early Warning Services, LLC fintech	● Near baseline	122	1.1x
6	CAPITAL ONE FINANCIAL CORPORATION bank	● Near baseline	769	1.1x
7	WELLS FARGO & COMPANY bank	● Near baseline	430	1.0x
8	Block, Inc. fintech	● Near baseline	334	1.0x

More than banks

Every category →

Credit bureaus outrank every bank by roughly 25x on raw volume, and debt collectors, loan servicers, and consumer-report resellers are different businesses entirely — each gets its own ranking instead of drowning out the banks above. Why.

Banks 14 tracked Credit unions 5 tracked Fintechs 8 tracked Credit bureaus 3 tracked Debt collectors 7 tracked Loan servicers 4 tracked Consumer-report resellers 5 tracked

This week's window is lag-buffered by 14 days: the CFPB's index takes about two weeks to fully fill in, so "this week" always means the most recent complete week, not the last 14 calendar days. See How it works for the full methodology, or the Narrative insights page for patterns pulled straight from complaint text.