NAVY FEDERAL CREDIT UNION Complaints
credit unionNavy Federal Credit Union is a not-for-profit, member-owned credit union serving current and former members of the U.S. armed forces, Department of Defense personnel, and their families. Founded in 1933 in Washington, D.C. and headquartered in Vienna, Virginia, it is the largest natural-member credit union in the United States by assets (roughly $200 billion) and membership (over 15 million members).
820 Follin Lane SE, Vienna, VA 22180
NAVY FEDERAL CREDIT UNION recorded 216 complaints this week, compared with an 8-week baseline average of 179.6 per week. This is 1.2x its own 8-week baseline, giving it a status label of Elevated. Among tracked credit unions, it ranks 1 of 5 by spike ratio, above the peer average spike ratio of 0.6 this week. Its top complaint products this week were Checking or savings account (90), Credit reporting or other personal consumer reports (45), and Credit card (24).
Category average spike ratio this week (credit unions): 0.6x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-09 through 2026-08-25 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
Narrative word cloud not yet generated for NAVY FEDERAL CREDIT UNION — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for NAVY FEDERAL CREDIT UNION — currently built for the highest-volume companies only. Why.