Categories
The CFPB's complaint database covers more company types than just banks. Each category below has its own ranked page, with companies compared only against others in the same category — a nationwide credit bureau's complaint volume isn't meaningful next to a small regional bank's. The main leaderboard stays focused on banks, credit unions, and fintechs specifically, while every other category lives here.
Banks
14 tracked
Traditional banks and national/regional banking institutions.
Credit unions
5 tracked
Member-owned, not-for-profit financial cooperatives.
Fintechs
8 tracked
Payment apps, digital-first banks, and financial-technology companies, including payment infrastructure providers.
Credit bureaus
3 tracked
The three nationwide consumer reporting agencies. Excluded from the main leaderboard because they outrank every bank by roughly 25x on raw complaint volume — see How it works.
Debt collectors
7 tracked
Third-party debt-collection and collections-agency companies.
Loan servicers
4 tracked
Student-loan and mortgage servicers — the company that manages an existing loan, not necessarily who it was borrowed from.
Consumer-report resellers
5 tracked
Specialty and secondary consumer-report providers — distinct from the three main credit bureaus, which compile general-purpose credit files directly from lenders; these companies resell bureau data, compile niche reports (property, check-writing history), or operate smaller nationwide files of their own — see How it works.