Fidelity National Information Services, Inc. (FNIS) Complaints
fintechFidelity National Information Services, Inc. (FIS) is a publicly traded financial technology company providing core banking, payments, and capital-markets technology to banks and other financial institutions. It is headquartered in Jacksonville, Florida, traces its roots to Systematics founded in 1968 in Little Rock, AR, and took the FIS name after Fidelity National Financial acquired it in 2003.
347 Riverside Avenue, Jacksonville, FL 32202
Fidelity National Information Services, Inc. (FNIS) recorded 192 complaints this week, compared with an 8-week baseline average of 150.8 per week. This week was 1.3x its own 8-week baseline, giving it an Elevated status. Top complaint products this week were Credit reporting or other personal consumer reports (181), Checking or savings account (9), and Debt collection (2). Among fintechs, it ranked 1 of 8 by spike ratio this week, compared with an average spike ratio of 1.0 across all tracked fintechs.
Category average spike ratio this week (fintechs): 1.0x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-09 through 2026-08-25 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
Narrative word cloud not yet generated for Fidelity National Information Services, Inc. (FNIS) — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Fidelity National Information Services, Inc. (FNIS) — currently built for the highest-volume companies only. Why.