PENTAGON FEDERAL CREDIT UNION Complaints
credit unionPentagon Federal Credit Union, commonly known as PenFed, is a federal credit union chartered and regulated by the National Credit Union Administration (NCUA). Founded in 1935 and headquartered in McLean, Virginia, it is one of the largest federal credit unions in the U.S., with billions of dollars in assets and millions of members.
7940 Jones Branch Drive, McLean, VA 22102
PENTAGON FEDERAL CREDIT UNION recorded 12 complaints this week, compared with an 8-week baseline average of 16.0 per week. This week was 0.8x its own 8-week baseline, a level labeled Near baseline, with top complaint products this week of Checking or savings account (3), Credit card (3), and Credit reporting or other personal consumer reports (2). Among tracked credit unions, it ranked 3 of 5 by spike ratio this week, compared with an average spike ratio of 0.7 across all tracked credit unions. Complaints answered on time this week stood at 100.0%.
Category average spike ratio this week (credit unions): 0.7x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How PENTAGON FEDERAL CREDIT UNION's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
16.7% of PENTAGON FEDERAL CREDIT UNION's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 15.1%). This reflects who is filing complaints, not a finding about PENTAGON FEDERAL CREDIT UNION's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for PENTAGON FEDERAL CREDIT UNION — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for PENTAGON FEDERAL CREDIT UNION — currently built for the highest-volume companies only. Why.