AMERICAN EXPRESS COMPANY Complaints
bankAmerican Express Company is a global financial services corporation known for charge cards, credit cards, and travel-related services. Headquartered in New York City, it was founded in 1850 in Buffalo, New York, through the merger of three express-mail companies by Henry Wells, William Fargo, and John Butterfield.
200 Vesey Street, New York, NY 10285-3106
AMERICAN EXPRESS COMPANY recorded 196 complaints this week, compared with an 8-week baseline average of 210.0 per week. This week was 0.9x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Credit card (104), Credit reporting or other personal consumer reports (58), and Debt collection (20), with 100.0% of complaints answered on time this week. Ranked 4 of 14 among banks by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks this week.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How AMERICAN EXPRESS COMPANY's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
13.8% of AMERICAN EXPRESS COMPANY's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about AMERICAN EXPRESS COMPANY's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for AMERICAN EXPRESS COMPANY — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for AMERICAN EXPRESS COMPANY — currently built for the highest-volume companies only. Why.