TRUIST FINANCIAL CORPORATION Complaints
bankTruist Financial Corporation is a bank holding company formed in December 2019 by the merger of BB&T Corporation and SunTrust Banks. It is headquartered in Charlotte, North Carolina, at Truist Center, 214 N. Tryon Street, and ranks among the top 10 U.S. commercial banks by assets.
214 N. Tryon Street, Charlotte, NC 28202
TRUIST FINANCIAL CORPORATION recorded 106 complaints this week, compared with an 8-week baseline average of 115.5 per week. This week was 0.9x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Checking or savings account (47), Credit reporting or other personal consumer reports (26), and Vehicle loan or lease (9), with 100.0% of complaints answered on time this week. It ranked 5 of 14 among tracked banks by spike ratio, compared with an average spike ratio of 0.8 across all tracked banks this week.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How TRUIST FINANCIAL CORPORATION's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
18.9% of TRUIST FINANCIAL CORPORATION's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about TRUIST FINANCIAL CORPORATION's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for TRUIST FINANCIAL CORPORATION — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for TRUIST FINANCIAL CORPORATION — currently built for the highest-volume companies only. Why.