UNITED SERVICES AUTOMOBILE ASSOCIATION Complaints
bankUNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) is a member-owned financial-services association serving current and former U.S. military members and their families. Founded in 1922 in San Antonio, Texas, by a group of U.S. Army officers seeking auto insurance, it is headquartered at 9800 Fredericksburg Road, San Antonio, Texas, and offers insurance, banking, investment, and retirement products through its member organization and affiliated companies.
9800 Fredericksburg Road, San Antonio, TX 78288
I'll generate that synopsis via the mandated opencode + Muse Spark workflow.UNITED SERVICES AUTOMOBILE ASSOCIATION recorded 73 complaints this week, compared with an 8-week baseline average of 64.1 per week. This week stands at 1.1x its own 8-week baseline, with a status label of Near baseline. Top complaint products this week were Checking or savings account (43), Credit card (8), and Credit reporting or other personal consumer reports (8). It ranked 1 of 14 among banks by spike ratio, compared with an average spike ratio of 0.9 across all tracked banks this week.
Category average spike ratio this week (banks): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-09 through 2026-08-25 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
Narrative word cloud not yet generated for UNITED SERVICES AUTOMOBILE ASSOCIATION — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for UNITED SERVICES AUTOMOBILE ASSOCIATION — currently built for the highest-volume companies only. Why.