Block, Inc. Complaints
fintechBlock, Inc. is a publicly traded financial technology company and the parent company of Cash App, Square, Afterpay, and TIDAL. It was founded in 2009 by Jack Dorsey and Jim McKelvey as Square, Inc. and renamed Block, Inc. in December 2021.
1955 Broadway, Suite 600, Oakland, CA 94612
Block, Inc. recorded 334 complaints this week, compared with an 8-week baseline average of 319.6 per week. This is 1.0x its own 8-week baseline, a standing labeled Near baseline. Top complaint products this week were Money transfer, virtual currency, or money service (218), Checking or savings account (66), and Prepaid card (23). Among fintechs, it ranked 4 of 8 by spike ratio this week, matching the average spike ratio of 1.0 across all tracked fintechs.
Category average spike ratio this week (fintechs): 1.0x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-09 through 2026-08-25 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
500 narratives, 2026-06-01 to 2026-06-30 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).
Exact counts
| # | Word | Mentions |
|---|---|---|
| 1 | cash | 1636 |
| 2 | app | 1582 |
| 3 | money | 461 |
| 4 | dispute | 387 |
| 5 | funds | 372 |
| 6 | transaction | 353 |
| 7 | year | 348 |
| 8 | card | 277 |
| 9 | information | 267 |
| 10 | cashapp | 259 |
| 11 | support | 256 |
| 12 | transactions | 254 |
| 13 | denied | 225 |
| 14 | closed | 222 |
| 15 | refund | 221 |
| 16 | complaint | 218 |
| 17 | 215 | |
| 18 | unauthorized | 213 |
| 19 | can | 209 |
| 20 | payment | 208 |
| 21 | phone | 206 |
| 22 | received | 203 |
| 23 | sent | 198 |
| 24 | service | 193 |
| 25 | provide | 188 |
| 26 | provided | 178 |
| 27 | access | 178 |
| 28 | appeal | 176 |
| 29 | regarding | 174 |
| 30 | merchant | 174 |
| 31 | fraud | 172 |
| 32 | review | 170 |
| 33 | time | 166 |
| 34 | explanation | 163 |
| 35 | without | 163 |
| 36 | contacted | 160 |
| 37 | evidence | 156 |
| 38 | terms | 147 |
| 39 | investigation | 147 |
| 40 | number | 143 |
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Block, Inc. — currently built for the highest-volume companies only. Why.