SYNCHRONY FINANCIAL Complaints

fintech

● Near baseline

Synchrony Financial is a consumer financial-services company specializing in private-label and co-branded credit cards and online banking (Synchrony Bank). Headquartered in Stamford, Connecticut, it was spun off from General Electric (GE Capital) in November 2015 following its 2014 IPO.

Contact

777 Long Ridge Road, Stamford, CT 06902

Social & web

Official website ↗ X (Twitter) ↗ Instagram ↗

SYNCHRONY FINANCIAL recorded 289 complaints this week, compared with an 8-week baseline average of 297.0 per week. This week was 1.0x its own 8-week baseline, a Near baseline week, with top complaint products of Credit card (201), Credit reporting or other personal consumer reports (46), and Debt collection (28). 100.0% of complaints were answered on time this week. It ranked 6 of 8 among tracked fintechs by spike ratio this week, compared with an average spike ratio of 1.0 across all tracked fintechs.

This week

289

8-week baseline avg/wk

297.0

Spike ratio

1.0x

Rank vs. category peers

6 of 8

Category average spike ratio this week (fintechs): 1.0x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

Credit card201
Credit reporting or other personal consumer reports46
Debt collection28
Checking or savings account9
Money transfer, virtual currency, or money service2

Responsiveness & resolution this week

Answered on time

100.0%

Public response rate

0.0%

How SYNCHRONY FINANCIAL's complaints were resolved this week:

In progress93.8%
Closed with explanation5.5%
Closed with monetary relief0.7%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

21.1% of SYNCHRONY FINANCIAL's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 12.2%). This reflects who is filing complaints, not a finding about SYNCHRONY FINANCIAL's conduct toward these consumers — see How it works.

What customers are saying

Narrative word cloud not yet generated for SYNCHRONY FINANCIAL — currently built for the highest-volume companies only. Why.

Where complaints go: product → issue → outcome

Complaint flow not yet generated for SYNCHRONY FINANCIAL — currently built for the highest-volume companies only. Why.