GOLDMAN SACHS BANK USA Complaints
bankGoldman Sachs Bank USA is the U.S. banking subsidiary of The Goldman Sachs Group, Inc., a global investment banking, securities, and investment management firm tracing its founding to 1869 in New York City. It is headquartered at 200 West Street in Lower Manhattan, New York City, and operates the Marcus by Goldman Sachs online consumer banking brand.
200 West Street, New York, NY 10282
Writing that synopsis via the required model pipeline — invoking it now.GOLDMAN SACHS BANK USA recorded 75 complaints this week, compared with an 8-week baseline average of 114.6 per week. This week was 0.7x its own 8-week baseline, a status labeled Near baseline. Top complaint products this week were Credit card (47), Credit reporting or other personal consumer reports (15), and Checking or savings account (8), with 100.0% of complaints answered on time this week. It ranked 12 of 14 among banks by spike ratio, compared with an average spike ratio of 0.8 across all tracked banks this week.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How GOLDMAN SACHS BANK USA's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
6.7% of GOLDMAN SACHS BANK USA's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about GOLDMAN SACHS BANK USA's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for GOLDMAN SACHS BANK USA — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for GOLDMAN SACHS BANK USA — currently built for the highest-volume companies only. Why.