TD BANK US HOLDING COMPANY Complaints
bankTD Bank, N.A. is a retail and commercial bank operating in the Northeast, Mid-Atlantic, Metro D.C., the Carolinas, and Florida, and is the U.S. banking subsidiary of Canada's Toronto-Dominion Bank (TD Bank Group). It is headquartered in Mount Laurel, New Jersey, after relocating from Cherry Hill in September 2025, and grew substantially through TD's 2007–2008 acquisition of Commerce Bancorp, a South Jersey bank.
4140 Church Road, Mount Laurel, NJ 08054
TD BANK US HOLDING COMPANY recorded 72 complaints this week, compared with an 8-week baseline average of 114.3 per week. This week was 0.6x its own 8-week baseline, a level labeled Near baseline, with top complaint products this week in Credit card (24), Checking or savings account (20), and Credit reporting or other personal consumer reports (17). Complaints answered on time this week stood at 100.0%. Ranked by spike ratio, it placed 13 of 14 among tracked banks this week, below the average spike ratio of 0.8 across all tracked banks.
Category average spike ratio this week (banks): 0.8x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How TD BANK US HOLDING COMPANY's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
13.9% of TD BANK US HOLDING COMPANY's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about TD BANK US HOLDING COMPANY's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for TD BANK US HOLDING COMPANY — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for TD BANK US HOLDING COMPANY — currently built for the highest-volume companies only. Why.