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JPMORGAN CHASE & CO. recorded 431 complaints this week, compared with an 8-week baseline average of 488.3 per week. This week was 0.9x its own 8-week baseline, a status labeled Near baseline, with top complaint products this week of Checking or savings account (158), Credit card (132), and Credit reporting or other personal consumer reports (77). Complaints answered on time this week were 100.0%. It ranked 6 of 14 among banks by spike ratio this week, compared with an average spike ratio of 0.8 across all tracked banks.

Category average spike ratio this week (banks): 0.8x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Spike ratio across tracked runs

9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.

Top complaint products this week

• Checking or savings account158
• Credit card132
• Credit reporting or other personal consumer reports77
• Money transfer, virtual currency, or money service24
• Debt collection23

Responsiveness & resolution this week

How JPMORGAN CHASE & CO.'s complaints were resolved this week:

• Closed with explanation58.5%
• In progress29.7%
• Closed with monetary relief7.4%
• Closed with non-monetary relief4.4%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

15.3% of JPMORGAN CHASE & CO.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 16.5%). This reflects who is filing complaints, not a finding about JPMORGAN CHASE & CO.'s conduct toward these consumers — see How it works.

What customers are saying

500 narratives, 2026-06-02 to 2026-07-01 (narrative text lags ~70 days behind the base complaint record — see How it works). Word size = relative frequency (square-root scaled, so no single word dominates).

38.4% of these narratives mention a fraud/scam-related word ("fraud", "scam", "unauthorized", "stolen", "identity theft", "phishing") — a keyword signal in consumers' own words, not a confirmed fraud finding by CFPB or JPMORGAN CHASE & CO..

Where complaints go: product → issue → outcome

Last 90 days, 6,248 complaints. Two stages shown separately (not joined into one three-way table) because the issue→outcome counts are already combined across every product sharing that issue — see How it works.

Product → Issue

Issue → Company response