STATE EMPLOYEES CREDIT UNION Complaints
credit unionState Employees Credit Union, commonly known as SECU, is a member-owned, not-for-profit financial cooperative headquartered in Raleigh, North Carolina, with branches in all 100 North Carolina counties. Founded in 1937, it is the second-largest natural-member credit union in the United States by both assets and membership, serving several million members.
STATE EMPLOYEES CREDIT UNION recorded 0 complaints this week, compared with an 8-week baseline average of 6.1 per week. This puts this week at 0.0x its own 8-week baseline, which is labeled Near baseline. Among tracked credit unions, it ranked 5 of 5 by spike ratio this week, compared with an average spike ratio of 0.7 across all tracked credit unions. No product breakdown is available for this week.
Category average spike ratio this week (credit unions): 0.7x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
5 recorded runs, 2026-07-14 through 2026-08-11 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
No product breakdown for this week — check back after the next build.
Responsiveness & resolution this week
No resolution-outcome data for this week — check back after the next build.
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
What customers are saying
Narrative word cloud not yet generated for STATE EMPLOYEES CREDIT UNION — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for STATE EMPLOYEES CREDIT UNION — currently built for the highest-volume companies only. Why.