Ocwen Financial Corporation Complaints
loan servicerOcwen Financial Corporation was a non-bank mortgage servicer and originator operating primarily under the PHH Mortgage and Liberty Reverse Mortgage brands, headquartered in West Palm Beach, Florida. Founded in 1988, it acquired PHH Corporation in 2018 and officially rebranded as Onity Group Inc. in June 2024, with ocwen.com now redirecting to onitygroup.com.
Ocwen Financial Corporation recorded 31 complaints this week, compared with an 8-week baseline average of 30.9 per week. This is 1.0x its own 8-week baseline, which places it in the Near baseline status. Its top complaint products this week were Mortgage (28), Credit reporting or other personal consumer reports (1), and Debt collection (1), with 100.0% of complaints answered on time this week. Among tracked loan servicers, it ranks 1 of 4 by spike ratio this week, compared with an average spike ratio of 0.9 across all tracked loan servicers.
Category average spike ratio this week (loan servicers): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How Ocwen Financial Corporation's complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
45.2% of Ocwen Financial Corporation's complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 20.5%). This reflects who is filing complaints, not a finding about Ocwen Financial Corporation's conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for Ocwen Financial Corporation — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Ocwen Financial Corporation — currently built for the highest-volume companies only. Why.