Nelnet, Inc. Complaints
loan servicerNelnet, Inc. is a diversified company headquartered in Lincoln, Nebraska, whose core business includes federal and private student-loan servicing, alongside education technology, payments, and other financial services. Founded in 1996, it is one of the largest student-loan servicers in the United States, handling a large share of the federal student-loan portfolio.
121 South 13th Street, Lincoln, NE 68508
Nelnet, Inc. recorded 84 complaints this week, compared with an 8-week baseline average of 111.0 per week. This is 0.8x its own 8-week baseline, a level labeled Near baseline. Its top complaint products this week were Student loan (49), Credit reporting or other personal consumer reports (31), and Debt collection (4), with 100.0% of complaints answered on time this week. Among tracked loan servicers, it ranked 4 of 4 by spike ratio this week, compared with an average spike ratio of 0.9 across all tracked loan servicers.
Category average spike ratio this week (loan servicers): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How Nelnet, Inc.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
2.4% of Nelnet, Inc.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 20.5%). This reflects who is filing complaints, not a finding about Nelnet, Inc.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for Nelnet, Inc. — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Nelnet, Inc. — currently built for the highest-volume companies only. Why.