Navient Solutions, LLC. Complaints
loan servicerNavient Solutions, LLC is a financial-services company headquartered in Herndon, Virginia that has historically serviced federal and private student loans. Spun off from Sallie Mae in 2014 as an independent, publicly traded company (Nasdaq: NAVI), it transferred its remaining federal student-loan servicing accounts to MOHELA effective in 2024 and now focuses on private student loans and other financial services rather than federal loan servicing.
Navient Solutions, LLC. recorded 8 complaints this week, compared with an 8-week baseline average of 10.4 per week. This puts this week at 0.8x its own 8-week baseline, a level labeled Near baseline, with Student loan (8) as the top complaint product this week. Complaints answered on time this week stood at 100.0%. Among tracked loan servicers, it ranked 3 of 4 by spike ratio this week, compared with an average spike ratio of 0.9 across all tracked loan servicers.
Category average spike ratio this week (loan servicers): 0.9x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How Navient Solutions, LLC.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
25.0% of Navient Solutions, LLC.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 20.5%). This reflects who is filing complaints, not a finding about Navient Solutions, LLC.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for Navient Solutions, LLC. — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Navient Solutions, LLC. — currently built for the highest-volume companies only. Why.