Experian Information Solutions Inc. Complaints
credit bureauExperian Information Solutions Inc. is a national consumer credit reporting agency in the United States and one of the three nationwide credit bureaus. It is the U.S. operating subsidiary of Experian plc, a UK-based multinational information services group formed in 1996 from the merger of TRW Information Systems & Services and CCN Group, with its North America corporate headquarters in Costa Mesa, California.
475 Anton Blvd, Costa Mesa, CA 92626
Experian Information Solutions Inc. recorded 45767 complaints this week, compared with an 8-week baseline average of 42062.5 per week. This week was 1.1x its own 8-week baseline, with a status label of Near baseline, and 100.0% of complaints this week were answered on time. Top complaint products this week were Credit reporting or other personal consumer reports (45600), Debt collection (125), and Credit card (30). It ranked 2 of 3 among credit bureaus by spike ratio this week, compared with an average spike ratio across all tracked credit bureaus this week of 1.1.
Category average spike ratio this week (credit bureaus): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Top complaint products this week
Responsiveness & resolution this week
How Experian Information Solutions Inc.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
1.2% of Experian Information Solutions Inc.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 1.2%). This reflects who is filing complaints, not a finding about Experian Information Solutions Inc.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for Experian Information Solutions Inc. — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for Experian Information Solutions Inc. — currently built for the highest-volume companies only. Why.