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EQUIFAX, INC. recorded 43276 complaints this week, compared with an 8-week baseline average of 41043.1 per week. This week was 1.1x its own 8-week baseline, for a status of Near baseline. Its top complaint products this week were Credit reporting or other personal consumer reports (43146), Debt collection (95), and Credit card (23), with 100.0% of complaints answered on time this week. It ranked 3 of 3 among tracked credit bureaus by spike ratio this week, compared with an average spike ratio of 1.1 across all tracked credit bureaus.

Category average spike ratio this week (credit bureaus): 1.1x — see the full category ranking.

12-week complaint volume

Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).

Top complaint products this week

• Credit reporting or other personal consumer reports43,146
• Debt collection95
• Credit card23
• Debt or credit management4
• Student loan3

Responsiveness & resolution this week

How EQUIFAX, INC.'s complaints were resolved this week:

• In progress46.3%
• Closed with explanation39.4%
• Closed with non-monetary relief14.2%

"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.

Complaints from Older American / Servicemember consumers

1.3% of EQUIFAX, INC.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 1.2%). This reflects who is filing complaints, not a finding about EQUIFAX, INC.'s conduct toward these consumers — see How it works.

What customers are saying

Narrative word cloud not yet generated for EQUIFAX, INC. — currently built for the highest-volume companies only. Why.

Where complaints go: product → issue → outcome

Complaint flow not yet generated for EQUIFAX, INC. — currently built for the highest-volume companies only. Why.