CBC Companies, Inc. Complaints
data resellerCBC Companies, Inc. is a specialty consumer-reporting and credit and identity verification holding company based in the Columbus, Ohio area with additional offices in Pittsburgh, PA, and the parent of Innovis, Factual Data, and related verification-services brands. Originally founded in 1948 as the Credit Bureau of Columbus, its mortgage-verification business operates under the Factual Data brand, while Innovis provides credit and identity verification data.
CBC Companies, Inc. recorded 192 complaints this week, compared with an 8-week baseline average of 202.2 per week. This puts this week at 0.9x its own 8-week baseline, a standing labeled Near baseline. All 192 complaints this week concerned Credit reporting or other personal consumer reports, and 100.0% of complaints were answered on time. Among tracked consumer-report resellers, it ranked 3 of 5 by spike ratio this week, compared with an average spike ratio of 1.1 across all tracked consumer-report resellers.
Category average spike ratio this week (data resellers): 1.1x — see the full category ranking.
12-week complaint volume
Week ending 2026-06-10 through 2026-08-26 (14-day lag buffer applied).
Spike ratio across tracked runs
9 recorded runs, 2026-07-14 through 2026-09-08 — this week vs. that run's own 8-week baseline each time (same spike-ratio math as above, tracked over separate runs of this site's data pipeline rather than within a single build). See How it works.
Top complaint products this week
Responsiveness & resolution this week
How CBC Companies, Inc.'s complaints were resolved this week:
"Public response rate" counts only complaints where CFPB asked the company to respond publicly, and measures how often it said something substantive instead of declining to comment — see How it works.
Complaints from Older American / Servicemember consumers
1.0% of CBC Companies, Inc.'s complaints this week were self-tagged by the consumer as coming from an Older American and/or Servicemember household (category average this week: 2.5%). This reflects who is filing complaints, not a finding about CBC Companies, Inc.'s conduct toward these consumers — see How it works.
What customers are saying
Narrative word cloud not yet generated for CBC Companies, Inc. — currently built for the highest-volume companies only. Why.
Where complaints go: product → issue → outcome
Complaint flow not yet generated for CBC Companies, Inc. — currently built for the highest-volume companies only. Why.